Frequently Asked Questions
Everything you need to know about elevating your living space.
What is the standard shipping timeframe for Lofted Goods orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while premium furniture items may require 10-14 days for specialized white-glove delivery.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. We are working on expanding our logistics to support international shipping to Europe and Australia in the near future.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all Lofted Goods furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.